March 23, 2020
In consideration of the COVID-19 (coronavirus) outbreak here in the US and around the world, we want to assure every member of the Reliance Standard and Matrix families that your health and safety, and that of your families, remain of paramount importance to us.
In response to the current pandemic, we have activated our business continuity plan to optimize the health and safety of our organization, and to ensure we maintain our commitments to you as our customers. These actions include:
As we work together to ensure reliable service in unprecedented times, I want to remind you that our technology can help bridge the gap. All covered employees with both Reliance Standard and Matrix customers have the ability to submit claims securely online and, once submitted, query status and interact with our claims professionals electronically.
Lastly, while the Coronavirus outbreak is still playing out on the world stage and measures to contain it change every day, I want to ensure you we will continue to do all we can to stay informed, prepared and ready to continue to deliver peace of mind to the degree possible. I thank you for your ongoing business and trust, and look forward to serving you and your employees long into the future.
We encourage you to reach out to your Reliance Standard sales representative or account manager for more detailed information if desired.
Stop Loss clients and brokers, click here for a special notice.
Dental/Vision clients and brokers, click here for FAQ.