Reliance Standard, together with sister company Matrix Absence Management (Matrix), provide a full range of short & long term disability solutions. We’ve learned through experience that the best claims management strategy for our client also delivers optimal medical outcomes for the absent employee.
Our absence management program is easy for injured and ill employees to navigate. Allowing us to handle every part of the process saves Human Resources departments' valuable time. A single contact from the employee – telephonically or via the web - is all that’s necessary to launch our comprehensive program. We manage everything and provide all required written communications. At all times our clients and their employees will be working with our domestically-based service specialists.
Our case management approach focuses on returning an ill or injured employee to transitional work as soon as possible. Our Account Managers fully understand the client’s business and act as colleagues to advocate and recommend changes than can increase the effectiveness of absence management programs, while reducing the cost.
Full Accountability with eServices
eServices is our comprehensive, web-based disability management tool for employers and employees. The key components of eService are easy to access, round-the-clock, including:
eClaims for direct access to claims information in detail, along with communication with examiner;
eReports, a collection of easy-to-use tools that allow employers to retrieve standard monthly reports and perform ad hoc reporting analysis using the most current data;
eAccounts, which allows employee access to select claim information , and lets them download forms and email the claims examiner;
eFiling, which lets employees complete a claim application for short term or long term disability benefits online; and
eCommunications, which electronically notifies employer contacts about specific events, such as new claims, approvals, denials, extensions and return-to-work confirmations.
Our triage system makes sure we apply the right resources at the right time.